Customer Service Representative - Automotive

The Reynolds and Reynolds Company; Minneapolis (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

HSA

401(k) with up to 6% match

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, seeks a Customer Service Representative - Automotive for a fully remote role.

You will handle inbound calls about maintenance claims, explain contract provisions, and guide customers through documentation and claims processes. Ideal candidates are bilingual in English/Spanish with strong customer service and phone skills, a minimum 40 WPM, and multitasking ability.

Qualifications

• Bilingual English/Spanish preferred.
• Strong customer service and phone skills required.
• Typing speed minimum 40 WPM.
• Good multitasking abilities and reliability.
• ASE certifications a plus; automotive experience is a plus.

Responsibilities

• Take inbound calls from AGWS customers to assist with maintenance claim questions.
• Walk customers through and explain their contracts in relation to claims.
• Review automotive contracts and evaluate maintenance claims.
• Obtain needed documentation from customers to process claims.
• Log notes and input documentation in the AGWS system.

Skills

Bilingual English/Spanish

Customer service

Phone skills

Typing 40 WPM

Multitasking

Reliable internet 50 Mbps

ASE certifications a plus

Education

Technical certification or degree

Job description

Position Description

*This is a 100% remote position working Monday-Friday 9:45am-6:15pm CST*

Responsibilities

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

Training

On the job

Requirements

• Bilingual in English/Spanish preferred
• Technical certification or degree preferred
• Strong customer service and phone skills
• Previous automotive experience in service or automotive related customer service is a plus
• Must be able to type a minimum of 40 WPM
• Strong multitasking skills
• ASE certifications a plus
• Must have reliable internet with at least a download speed of 50mbps

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.