Customer Service Representative - Automotive

The Reynolds and Reynolds Company; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with up to 6% matching

Paid vacation and sick days

Eight paid holidays

Referral bonuses

Professional development and training

Promotion from within

Job summary

The Reynolds and Reynolds Company is hiring a Customer Service Representative - Automotive for a 100% remote role. You will handle inbound calls, explain contract terms related to maintenance claims, and guide customers through documentation needs.

This position emphasizes strong customer service, bilingual English/Spanish preference, and the ability to type at least 40 WPM. Prior automotive CS experience is a plus, with on-the-job training provided.

Qualifications

• Inbound calls to assist with maintenance claims questions
• Explain contract terms related to maintenance claims
• Obtain documentation to process claims
• Log notes in AGWS system

Responsibilities

• Review automotive contracts and evaluate maintenance claims
• Obtain needed documentation from customers to process claims
• Assist customers with general questions related to their contracts, and explain provisions
• Use AGWS system to log notes and input documentation

Skills

Customer service

Phone skills

Bilingual English/Spanish preferred

Typing 40 WPM

Multitasking

Automotive CS experience

Education

Technical certification or degree preferred

Job description

Position Description

*This is a 100% remote position working Monday-Friday 9:45am-6:15pm CST*

Position Description

*This is a 100% remote position working Monday-Friday 9:45am-6:15pm CST*

Responsibilities

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

Training

On the job

Requirements

• Bilingual in English/Spanish preferred
• Technical certification or degree preferred
• Strong customer service and phone skills
• Previous automotive experience in service or automotive related customer service is a plus
• Must be able to type a minimum of 40 WPM
• Strong multitasking skills
• ASE certifications a plus
• Must have reliable internet with at least a download speed of 50mbps

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidaysReferral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.