Remote Automotive Call Center Technician

Holman Enterprises; Northern (KY); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Job summary

Holman Enterprises in the United States is seeking a Call Center Technician for a remote role based in New Jersey. You will assist drivers with emergency roadside assistance, locate repair locations, document events, and ensure repairs are necessary and fairly priced.

Candidates should have a High School diploma, vocational or technical education, basic Microsoft Office skills, typing 20-25 WPM, 10–15 years in automotive/truck repair, and ASE certification in 3–7 car or 3–6 truck categories.

Qualifications

• High School Diploma or Equivalent.
• Vocational or Technical education recommended.
• Basic Knowledge of Microsoft Office.
• Typing – 20-25 WPM.
• 10 to 15 years of experience in automotive or truck repair.
• ASE Certified in 3-7 car, or 3-6 truck repair categories.

Responsibilities

• Assist drivers with emergency roadside assistance.
• Assist drivers in locating suitable repair locations.
• Provide documentation on all maintenance and repair events.
• Verify repairs are necessary and priced fairly.
• Maintain monthly metrics at or above goals.
• Carry out assignments with accuracy and professionalism.

Skills

Typing 20-25 WPM

Microsoft Office

Education

High School Diploma or Equivalent

Vocational or Technical education recommended

ASE Certification (3-7 car or 3-6 truck)

Job description

Holman Enterprises in the United States is seeking a Call Center Technician for a remote role based in New Jersey. You will assist drivers with emergency roadside assistance, locate repair locations, document events, and ensure repairs are necessary and fairly priced.

Candidates should have a High School diploma, vocational or technical education, basic Microsoft Office skills, typing 20-25 WPM, 10–15 years in automotive/truck repair, and ASE certification in 3–7 car or 3–6 truck categories.