Remote Automated Retail Operations Engineer

The Pokémon Company International; Redmond (WA); Hybrid; USD 95,000 - 172,000; Full time

Benefits offered by this job

401k Employer Matching

Health care premiums paid for you

Generous paid family leave

Life insurance

Long and short-term income protection

Hybrid work environment

Commuter benefit

Fitness reimbursement

LinkedIn learning

Relocation package for certain roles

Job summary

The Pokémon Company International is seeking an Automated Retail Technical Operations Engineer to ensure the vending machine network operates seamlessly. You will analyze machine data, troubleshoot remotely, and drive improvements across systems and processes.

Responsibilities include system integration, data flow optimization, network health monitoring, and proactive issue resolution with vendors. Requires 5–7 years in automated retail or tech, plus strong Power BI/Tableau skills and

Qualifications

• Five to seven years of relevant professional experience or equivalent in automated retail / vending tech.
• In-depth knowledge of vending machine hardware, software and networking.

Responsibilities

• Collect and analyze machine performance data to identify trends and proactive maintenance opportunities.
• Support integration and improvement of key systems (Salesforce CRM, Kiosk 360) and optimize data flow across platforms.
• Identify opportunities for automation and document training materials for the team.
• Monitor nationwide kiosk network health and lead remote diagnostics to minimize downtime.
• Manage escalated tickets with focus on fast and accurate resolutions.
• Collaborate with software and field vendors to resolve issues and push product enhancements.

Skills

Data analysis

Vending machine tech

Remote diagnostics

Azure environments

Windows domains

InTune management

Power BI

Tools

Salesforce CRM

Kiosk 360

Job description

The Pokémon Company International is seeking an Automated Retail Technical Operations Engineer to ensure the vending machine network operates seamlessly. You will analyze machine data, troubleshoot remotely, and drive improvements across systems and processes.

Responsibilities include system integration, data flow optimization, network health monitoring, and proactive issue resolution with vendors. Requires 5–7 years in automated retail or tech, plus strong Power BI/Tableau skills and