Senior Sales Operations Specialist

Pokemon Company; Bellevue (WA); Hybrid; USD 116,000 - 209,000; Full time

Benefits offered by this job

100% employer-paid healthcare premiums

Generous paid family leave

Employer-paid life insurance

401k Employer Matching

Fitness reimbursement

Commuter benefit

LinkedIn learning

Hybrid work environment

Job summary

The Pokémon Company International in Bellevue, Washington is seeking a Sr. Sales Operations Specialist to support tactical day-to-day sales operations and optimize cross-functional workflows.

In this role you will manage relationships with major retail partners, coordinate deployment of Automated Retail locations, and drive initiatives that enhance the customer experience while partnering with Sales, Logistics, Legal, Marketing, and other teams.

Qualifications

• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.
• Ability to travel up 4 times a year domestically and internationally.

Responsibilities

• Serve as the primary point of contact for assigned retail partners, building trusted relationships and delivering exceptional customer service.
• Manage the deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
• Lead day-to-day account management by coordinating issue resolution, communicating proactively with customers, and ensuring timely follow-through.
• Lead and contribute to strategic initiatives that enhance the customer experience, improve business processes, and support the continued growth of the Automated Retail business.
• Prepare retailer business reviews, presentations, business updates, and performance reporting to support customer engagement and internal decision-making.
• Represent The Pokémon Company International professionally in all customer interactions while exemplifying the company's Core Values.

Skills

Account management

Customer relationship building

Project management

Cross-functional collaboration

Communication & presentation

Problem-solving

Strategic thinking

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

PowerPoint

Airtable

CRM platforms

Power BI

Job description

Sr. Sales Operations Specialist

Location: Bellevue, Washington, United States

Department: Ecommerce

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

• Job Title: Sr. Sales Operations Specialist
• Job Summary: This position is responsible for supporting the tactical day-to-day sales operations and ensuring the integration, workflows and processes with other teams and systems work flawlessly.
• FLSA Classification (US Only): Exempt
• People Manager: No

What you’ll do

• Serve as the primary point of contact for assigned retail partners, building trusted relationships and delivering exceptional customer service.
• Manage the deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
• Lead day-to-day account management by coordinating issue resolution, communicating proactively with customers, and ensuring timely follow-through.
• Lead and contribute to strategic initiatives that enhance the customer experience, improve business processes, and support the continued growth of the Automated Retail business.
• Prepare retailer business reviews, presentations, business updates, and performance reporting to support customer engagement and internal decision-making.
• Represent The Pokémon Company International professionally in all customer interactions while exemplifying the company's Core Values.

What you’ll bring

• Bachelor's degree or equivalent professional experience.
• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.
• Ability to travel up 4 times a year domestically and internationally.

Base Salary Range: For this role, new hires generally start between $116,000 to $154,000 per year. The full range is $116,000 to $209,000 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-HYBRID #LI-AD1

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [e-mail].