Senior Sales Operations & Retail Partnerships (Hybrid)

Pokemon Company; Bellevue (WA); Hybrid; USD 116,000 - 209,000; Full time

Benefits offered by this job

100% employer-paid healthcare premiums

Generous paid family leave

Employer-paid life insurance

401k Employer Matching

Fitness reimbursement

Commuter benefit

LinkedIn learning

Hybrid work environment

Job summary

The Pokémon Company International in Bellevue, Washington is seeking a Sr. Sales Operations Specialist to support tactical day-to-day sales operations and optimize cross-functional workflows.

In this role you will manage relationships with major retail partners, coordinate deployment of Automated Retail locations, and drive initiatives that enhance the customer experience while partnering with Sales, Logistics, Legal, Marketing, and other teams.

Qualifications

• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.
• Ability to travel up 4 times a year domestically and internationally.

Responsibilities

• Serve as the primary point of contact for assigned retail partners, building trusted relationships and delivering exceptional customer service.
• Manage the deployment and ongoing support of Automated Retail locations, including site selection, store surveys, location approvals, installation coordination, relocations, and retailer communications.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners to execute business initiatives, resolve customer issues, and deliver an exceptional customer experience.
• Lead day-to-day account management by coordinating issue resolution, communicating proactively with customers, and ensuring timely follow-through.
• Lead and contribute to strategic initiatives that enhance the customer experience, improve business processes, and support the continued growth of the Automated Retail business.
• Prepare retailer business reviews, presentations, business updates, and performance reporting to support customer engagement and internal decision-making.
• Represent The Pokémon Company International professionally in all customer interactions while exemplifying the company's Core Values.

Skills

Account management

Customer relationship building

Project management

Cross-functional collaboration

Communication & presentation

Problem-solving

Strategic thinking

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

PowerPoint

Airtable

CRM platforms

Power BI

Job description

The Pokémon Company International in Bellevue, Washington is seeking a Sr. Sales Operations Specialist to support tactical day-to-day sales operations and optimize cross-functional workflows.

In this role you will manage relationships with major retail partners, coordinate deployment of Automated Retail locations, and drive initiatives that enhance the customer experience while partnering with Sales, Logistics, Legal, Marketing, and other teams.