Remote Auto Liability Specialist II: Claims Investigator

First Acceptance Corporation; Dallas (TX); Remote; USD 60,000 - 85,000; Full time

Job summary

First Acceptance Corporation seeks an Auto Liability Specialist II to investigate, evaluate, negotiate, and settle auto liability claims. The role supports both first- and third-party claimants and may involve attorney-represented cases, with emphasis on coverage and liability determinations.

Responsibilities include interviewing involved parties, collecting evidence, and coordinating with defense attorneys and adjusters.

Qualifications

• Strong customer service orientation and professional demeanor.
• Ability to analyze complex file information and determine coverage and liability.
• Excellent negotiation and communication skills under pressure.
• Proven organizational skills and timely decision making.
• Ability to adapt to changing conditions in claims handling.
• Knowledge of auto policy provisions and coverage concepts.

Responsibilities

• Investigate claims, collect documentation, interview involved parties, and secure evidence.
• Evaluate liability, coverage, and damages to determine settlement.
• Negotiate settlements with insureds, claimants, and attorneys.
• Assess fraud indicators and coordinate with Special Investigations Unit as needed.
• Determine reserve requirements and prepare information for claims committee."
• Maintain clear, timely updates to customers and internal teams.

Skills

Customer service

Decision making

Organizational skills

Negotiation

Written and verbal communication

Critical thinking

Teamwork

Adaptability

Education

High school diploma or equivalent

College degree preferred or equivalent experience

Job description

First Acceptance Corporation seeks an Auto Liability Specialist II to investigate, evaluate, negotiate, and settle auto liability claims. The role supports both first- and third-party claimants and may involve attorney-represented cases, with emphasis on coverage and liability determinations.

Responsibilities include interviewing involved parties, collecting evidence, and coordinating with defense attorneys and adjusters.