Remote Auto Liability Claims Team Lead - West Coast

National General; Sacramento (CA); On-site; USD 80,000 - 137,000; Full time

Job summary

National General is seeking a Claims Team Leader to drive performance among auto liability adjusters on the West Coast. The role requires guiding a team of ten to fifteen staff or vendors, delivering fast, fair, and compassionate service while mentoring, coaching, and reviewing performance.

Pacific time availability (8am–5pm PT) is essential. The position emphasizes overseeing complex arbitrations and settlements, driving customer satisfaction, and aligning with Claim and CSA objectives.

Qualifications

• Experience leading teams of adjusters or vendors.
• Strong people management and coaching skills.
• Ability to handle high-complexity claims and arbitrations.

Responsibilities

• Participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through ride-alongs or sit-alongs and file reviews

Skills

Claims Processing

Conflict Management

Employee Supervision

Negotiation

Job description

National General is seeking a Claims Team Leader to drive performance among auto liability adjusters on the West Coast. The role requires guiding a team of ten to fifteen staff or vendors, delivering fast, fair, and compassionate service while mentoring, coaching, and reviewing performance.

Pacific time availability (8am–5pm PT) is essential. The position emphasizes overseeing complex arbitrations and settlements, driving customer satisfaction, and aligning with Claim and CSA objectives.