Remote Claims Team Lead - Auto (West Coast)

Allstate Northern Ireland Limited; California (MO); On-site; USD 80,000 - 137,000; Full time

Job summary

National General Holdings Corp. is seeking a Claims Team Leader to guide auto liability adjusters on the West Coast and support agents through chat. The role emphasizes exceptional service, performance management, and strategic execution of claim processes.

Applicants will need to coordinate with teams across time zones and maintain a Pacific time schedule (8am-5pm PT) where required. Leadership experience and a track record of improving outcomes are essential.

Qualifications

• Experience leading claims teams or supervisors managing adjuster staff or vendors.
• Strong conflict resolution and negotiation skills are essential.
• Ability to coach, mentor, and conduct performance reviews.

Responsibilities

• Frequently participates in special projects as a subject matter expert.
• Manages and oversees performance of vendors.
• Oversees response to highly complex arbitrations contentions.
• Oversees the negotiation of highly complex claim settlements.
• Oversees the resolution of highly complex customer conflicts or issues.
• Analyzes unit reports and supports the achievement of business unit objectives.
• Defines, analyzes, and tracks department, section, and/or unit measures.
• Reviews employee work quality and interactions with customers through ride-alongs or sit-alongs and file reviews.

Skills

Claims Processing

Conflict Management

Employee Supervision

Negotiation

Job description

National General Holdings Corp. is seeking a Claims Team Leader to guide auto liability adjusters on the West Coast and support agents through chat. The role emphasizes exceptional service, performance management, and strategic execution of claim processes.

Applicants will need to coordinate with teams across time zones and maintain a Pacific time schedule (8am-5pm PT) where required. Leadership experience and a track record of improving outcomes are essential.