Remote Auto Claims Estimator – Field‑Based

State Farm; Deer Park (NY); On-site; USD 73,825 - 102,500; Full time

Benefits offered by this job

Health insurance

401(k) plan with company contributions

Educational benefits

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role serving Suffolk County, NY. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers with vehicle repair insights.

In this role you’ll interact with customers and repair shops, explain coverage when needed, and provide Remarkable® service throughout the claims process while maintaining flexibility for shifts and occasional overtime.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
• Excellent customer service, critical thinking, and decision-making skills
• Strong written and verbal communication skills
• Ability to multi-task across technical platforms
• Accountability and Resourcefulness
• Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
• A valid driver’s license is required

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Skills

Auto collision repair

Customer service

Communication skills

Multi-tasking

Accountability

Physical agility

Valid driver’s license

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role serving Suffolk County, NY. You will collect vehicle information, prepare initial and supplemental estimates via photos or in person, and support claim handlers with vehicle repair insights.

In this role you’ll interact with customers and repair shops, explain coverage when needed, and provide Remarkable® service throughout the claims process while maintaining flexibility for shifts and occasional overtime.