Remote Auto Claims Appraiser & Damage Estimator

Travelers; Sarasota (FL); On-site; USD 64,000 - 105,000; Full time

Job summary

Travelers is seeking an Auto Claim Professional to service Insureds/Agents in and around Bradenton/Sarasota, FL. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

Under direct supervision, this position inspects, estimates, negotiates, and evaluates 1st and 3rd party auto physical damage claims, including personal and business lines. The role is based 100% remotely and may include mobile work or work from a home location.

Responsibilities

• Delivers consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file.
• Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible.
• Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software.
• Establishes the physical damage claim value of assigned losses.
• Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
• Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
• Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
• For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
• Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
• Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response.
• Effectively manages work assignments and referrals.
• Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims.
• When appropriate, conducts damage management including properly managing the repair process.
• Establishes timely and maintains appropriate claim and expense reserves.
• Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution.
• Communicates claim damage assessment following negotiation of value with repair facilities.
• Obtains authorization to initiate payment to the customer/repair facility.

Job description

Travelers is seeking an Auto Claim Professional to service Insureds/Agents in and around Bradenton/Sarasota, FL. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

Under direct supervision, this position inspects, estimates, negotiates, and evaluates 1st and 3rd party auto physical damage claims, including personal and business lines. The role is based 100% remotely and may include mobile work or work from a home location.