Remote Audience Services & Ticketing Specialist

Miami City Ballet; Miami Beach (FL); Hybrid; USD 21,025 - 29,945; Part time

Job summary

A prominent cultural organization is seeking an Audience Services Representative to provide excellent customer care and manage inquiries about events. Responsibilities include processing ticket orders, resolving customer complaints, and maintaining accurate customer data. Strong communication skills are essential. This part-time role requires a positive attitude and the ability to work evenings and weekends. Applications must include a resume and cover letter specifying relevant experience to [e-mail].

Qualifications

• Comfortable using computers and databases.
• Ability to maintain accurate electronic records.
• Personal qualities aligned with the values of MCB.

Responsibilities

• Manage inquiries and communications with customers across several channels.
• Acknowledge and resolve customer concerns quickly and efficiently.
• Take and fill ticket orders over the phone and at the box office.

Skills

Customer support experience

Excel proficiency

Excellent communication skills

Time management

Team collaboration

Tools

Tessitura (training provided)

Microsoft Word

Job description

A prominent cultural organization is seeking an Audience Services Representative to provide excellent customer care and manage inquiries about events. Responsibilities include processing ticket orders, resolving customer complaints, and maintaining accurate customer data. Strong communication skills are essential. This part-time role requires a positive attitude and the ability to work evenings and weekends. Applications must include a resume and cover letter specifying relevant experience to [e-mail].