Remote AU RTO Student Experience Lead, aXcelerate

Zohorecruit; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work from home

HMO on Day 1

13th Month Pay

Company-provided computer

Leave credits annually

Job summary

PeoplePartners is seeking an AU RTO Student Experience Officer to support student administration and post-sale student support for an Australian client. The role covers extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and inbound calls, with administrative support to the Australian team.

Ideal candidates bring experience with aXcelerate and strong communication skills, thriving in a fast-paced, remote environment while maintaining accuracy and

Qualifications

• Experience using aXcelerate.
• Experience handling student enquiries by phone.
• Strong verbal and written communication skills.
• Experience managing complaints or issues.
• Strong multitasking and prioritisation skills.
• Ability to work in a fast-paced, task-driven environment.
• Strong problem-solving skills.
• Ability to work independently once processes are understood.
• Ability to handle sensitive or challenging conversations professionally.
• Strong attention to accuracy and detail.

Responsibilities

• Process student extensions and expired-student administration.
• Manage student complaints, cancellations, and refund requests.
• Support student retention activities and follow-ups.
• Handle incoming phone calls and overflow enquiries.
• Resolve student enquiries or route calls to the appropriate department.
• Provide ongoing administrative support to the Australian team.
• Maintain accurate student and administrative records.
• Manage multiple tasks and competing priorities effectively.
• Communicate clearly with students and internal stakeholders.
• Use required systems independently to complete assigned tasks.

Skills

Strong verbal and writtencommunication

Multitasking

Detail oriented

Tools

aXcelerate

HubSpot

Front CRM

WooCommerce

Google Workspace

Job description

PeoplePartners is seeking an AU RTO Student Experience Officer to support student administration and post-sale student support for an Australian client. The role covers extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and inbound calls, with administrative support to the Australian team.

Ideal candidates bring experience with aXcelerate and strong communication skills, thriving in a fast-paced, remote environment while maintaining accuracy and