Remote Attachments Account Manager - Strategic Growth

Komatsu; Arbutus (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k savings

Vacation & holidays

Employee assistance programs

Disability benefits

Life insurance

Learning & development

Job summary

Komatsu in the Baltimore area is seeking a Senior Account Manager for attachments. You will own accountability for customer relationships and lead for parts, components and services to distributors and major accounts.

You will liaise with product support and factory engineering to ensure clear communication of issues, drive life-cycle improvements, and maximize uptime while enhancing customer experience. Travel is expected to be substantial across the US market and a strong leadership presence

Qualifications

• General heavy equipment and attachment knowledge required.
• Experience in parts/operations leadership preferred.
• Strong relationship building with stakeholders at multiple levels.
• Excellent communication; SAP and MS Office skills advantageous.

Responsibilities

• Be the key contact for assigned dealer and customer accounts on products, parts, invoicing and contracts.
• Maintain trusting relationships and liaison between dealer, customer and factories.
• Ensure dealer and customer expectations for parts and equipment availability are met.
• Develop contingency plans for addressing shortages quickly and cost effectively.
• Be accountable for operational processes and budgeted performance.
• Represent the corporate view to ensure consistent application of processes and guidelines.
• Support the attachments management team to integrate sales, service, parts and support groups.
• Provide technical assistance to service reps to meet customer needs.
• Gather and present information to dealers and customers.
• Assist and support dealer/customer attachments projects.
• Develop and maintain key metrics to identify opportunities for the dealer and customer.
• Negotiate and administer contracts with dealer partners.
• Coordinate with internal departments and dealer's maintenance planners for parts planning.
• Ensure parts are available and delivered on time for outages.
• Facilitate on-site parts planning and forecast review.
• Review and submit warranty claims coordinating with factory technicians.
• Provide quotations for products or parts when required.
• Other duties as assigned.

Skills

Heavy Equipment Knowledge

Attachment Knowledge

Mechanics Basics

Hydraulics

Electric Knowledge

Tools

SAP

MS Office

Job description

Komatsu in the Baltimore area is seeking a Senior Account Manager for attachments. You will own accountability for customer relationships and lead for parts, components and services to distributors and major accounts.

You will liaise with product support and factory engineering to ensure clear communication of issues, drive life-cycle improvements, and maximize uptime while enhancing customer experience. Travel is expected to be substantial across the US market and a strong leadership presence