Remote Associate Product Support Engineer - Equity & Growth

Appfire; Roundup (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Equity

Remote work

Remote working allowance

Generous vacation policy

Group Medical Insurance

Job summary

Appfire is seeking an Associate Product Support Engineer to diagnose, configure, and resolve issues across our Atlassian ecosystem. You will work with Jira, Confluence and other enterprise tools, solving L1/L2 problems, while collaborating with senior engineers to drive issues to resolution.

The role offers remote work flexibility, exposure to cutting-edge products, and opportunities to learn from experienced professionals within a global team.

Qualifications

• Excellent verbal and written communication skills.
• Comfortable working in a team-oriented environment with flexibility for shifts (10 AM-7 PM or 2 PM-11 PM IST) and weekend rotations, maintaining a 5-day work week.
• Strong analytical and problem-solving skills to effectively identify and resolve customer issues.
• Bachelor's degree (3 or 4 years) in Engineering, Computer Science / IT.

Responsibilities

• Diagnose, configure, troubleshoot and solve technical problems associated with Appfire Apps in the Atlassian landscape.
• Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2).
• Apply analytical skills to diagnose and identify solutions to customer-reported issues (L1/L2) and assist in L3 investigations under guidance.
• Take ownership of customer issues and drive them to resolution from start to finish.
• Collaborate with Senior Engineers, Leads, and Principals within Support and Engineering teams.

Skills

Verbal & written comms

Analytical thinking

Customer focus

Education

Bachelor's degree in Engineering/CS/IT

Tools

Jira Service Management

CRM tools

Job description

Appfire is seeking an Associate Product Support Engineer to diagnose, configure, and resolve issues across our Atlassian ecosystem. You will work with Jira, Confluence and other enterprise tools, solving L1/L2 problems, while collaborating with senior engineers to drive issues to resolution.

The role offers remote work flexibility, exposure to cutting-edge products, and opportunities to learn from experienced professionals within a global team.