Remote Associate Program Manager, SaaS & Platform

Flash; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Professional growth

Job summary

Flash is seeking an Associate Program Manager to lead cross-functional software and platform initiatives, coordinating multi-team efforts across engineering and product to align business goals with development priorities.

This remote role reports to the Engineering team and requires strong organizational skills, expertise in SaaS/FinTech environments, and experience with Jira/Confluence.

Qualifications

• 5 years of experience in Program Management, Technical Program Management, or Project Management within a software or technology organization.
• Strong understanding of software development processes, including Agile, Scrum, Kanban, or hybrid methodologies.
• Bachelor's degree in Business, Engineering, Computer Science, or a related field required.

Responsibilities

• Define and manage cross-functional programs aligned with product strategy and company goals.
• Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps.
• Establish program milestones, track progress, and proactively manage risks and dependencies.
• Coordinate delivery across multiple engineering teams, ensuring alignment and accountability.
• Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized.
• Facilitate planning and discovery across Product, Technical PMs, and Engineering.
• Manage the pipeline of Customer Support and Success tickets requiring engineering involvement.
• Ensure issues are properly triaged, validated, and documented before escalation.
• Identify trends and systemic issues to drive product and platform improvements.
• Provide structured reporting and insights on program health, timelines, and risks to leadership.
• Maintain dashboards and prepare executive-level updates for planning and reviews.
• Strengthen documentation practices, including release notes, product features, and operational playbooks.

Skills

Cross-Team Coordination

Stakeholder Communication

Operational Process Design

Executive Reporting

Documentation Governance

Detail-oriented

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Tools

Jira

Confluence

Job description

Flash is seeking an Associate Program Manager to lead cross-functional software and platform initiatives, coordinating multi-team efforts across engineering and product to align business goals with development priorities.

This remote role reports to the Engineering team and requires strong organizational skills, expertise in SaaS/FinTech environments, and experience with Jira/Confluence.