Associate Director - Site Reliability Engineering

Humana; San Juan (PR); A distancia; USD 142.000 - 196.000; Jornada completa

Descripción de la vacante

Humana, Inc. is seeking an Associate Director, Site Reliability Engineering to lead planning, design, and operation of enterprise-level reliability across insurance and data domains.

This role sits within Application Reliability Operations Engineering (AROE) and drives proactive support, operational excellence, and risk mitigation. You will guide teams across digital, enrollment, health, data, contact center, cloud, and BPO services, shaping a culture of ownership and continuous improvement

Formación

• 6+ years of relevant technical experience.
• 6+ years in SRE, Production Operations, Platform Engineering, or related technology disciplines.
• 2+ years of management experience.
• Experience collaborating with technical leads and cross-functional teams.
• Passionate about improving consumer experiences.

Responsabilidades

• Lead AROE application and platform operations for reliable production services.
• Champion SRE principles including observability and automation.
• Drive OpEx through proactive service health management and incident handling.
• Establish proactive support to identify risks before business impact.
• Provide operational leadership across digital, enrollment, health, data, and cloud platforms.
• Lead incident response and systemic issue management with clear ownership.
• Strengthen accountability with internal teams and external partners.
• Partner with tech and business to understand service criticality.
• Lead managers and professionals toward a culture of ownership and improvement.
• Make decisions on complex technical issues with broad impact.

Conocimientos

Leadership & People Management

SRE & Production Operations

Cross-functional Collaboration

Observability & Reliability Eng.

Strategic Operations & OpEx

Herramientas

Cloud platforms

Cloud-native technologies

ITIL practices

STLC concepts

Descripción del empleo

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The Associate Director, Site Reliability Engineering leads the planning, design, and engineering of enterprise-level operational excellence, transformation and application onboarding across business and IT areas: Insurance and Data

The Associate Director, Site Reliability Engineering provides strategic and operational leadership within Application Reliability Operations Engineering (AROE) to ensure the reliability, availability, resiliency, and operational health of business-critical applications and platforms.

The role leads teams responsible for proactive application and platform support , including digital, enrollment, health, data, Contact Center, cloud infrastructure, and BPO/vendor-supported services. The Associate Director establishes clear operational accountability and ensures teams identify and mitigate service risks before they result in business impact.

Key Responsibilities

• Lead AROE application and platform operations , ensuring reliable and resilient production services.
• Champion SRE principles and practices , including observability, reliability engineering, automation, resiliency, and reduction of operational toil.
• Drive Operational Excellence (OpEx) through proactive service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement.
• Establish a proactive support posture , identifying performance degradation, recurring issues, reliability gaps, and emerging risks before significant business impact.
• Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms .
• Drive effective incident response and systemic issue management , including clear ownership, escalation, recovery, and learning from production events.
• Strengthen accountability across internal technology teams and external partners to ensure operational standards and service expectations are consistently met.
• Partner across technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability.
• Lead managers and technical professionals while developing a culture of ownership, prevention, reliability, and continuous improvement .
• Make decisions involving complex technical and operational issues that may have broad business and technology impact.

Use your skills to make an impact

Required Qualifications

• 6+ years of relevant technical experience
• 6+ years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or any related technology disciplines
• 2 or more years of management experience
• Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Background in a dedicated Site Reliability Engineering (SRE) organization.
• Experience supporting service reliability, operational excellence, resiliency, and automation initiatives.
• Experience with cloud platforms and cloud-native technologies .
• Knowledge of ITIL practices , including incident, problem, and change management.
• Familiarity with Software Testing Life Cycle (STLC) concepts.
• Relevant cloud, AI, or automation certifications .

Additional Information

This is a remote position in United States.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$142,300 - $195,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-08-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.