Executive Director, Client Success Operations (Remote)

WovenWorks; Cincinnati (OH); Remote; USD 120,000 - 190,000; Full time

Job summary

WovenWorks is seeking an Executive Director, Client Success Operations to lead the operational excellence of our Client Success organization. This leader will manage and develop a team of up to eight, establishing systems, accountability, and rigor to deliver exceptional client experiences profitably.

You will partner with Finance, Creative, Strategy, Engineering, and executive leadership to remove barriers, improve workflows, and foster a culture of accountability and continuous improvement.

Qualifications

• 8–10+ years in client service, operations, or project management within an agency or consulting setting.
• Experience leading teams of 5+ FTE with coaching and development.
• Strong financial acumen with profitability, forecasting, budgets, and resource planning.
• Experience implementing operational processes and technology.

Responsibilities

• Lead, coach, and develop Client Success Directors and Program Managers.
• Ensure staffing, resource allocation, and project health across accounts.
• Drive profitability, forecasting accuracy, and budget adherence.
• Standardize ways of working and adoption of tools like Asana.
• Provide executive oversight of the Client Success portfolio and growth opportunities.

Skills

Leadership

Team development

Financial acumen

Project management

Cross-functional collaboration

Communication

Strategic thinking

Tools

Asana

Job description

WovenWorks is seeking an Executive Director, Client Success Operations to lead the operational excellence of our Client Success organization. This leader will manage and develop a team of up to eight, establishing systems, accountability, and rigor to deliver exceptional client experiences profitably.

You will partner with Finance, Creative, Strategy, Engineering, and executive leadership to remove barriers, improve workflows, and foster a culture of accountability and continuous improvement.