Remote: Associate Director, Client Performance & Growth

UnitedHealth Group; Eden Prairie (MN); On-site; Confidential; Full time

Job summary

UnitedHealth Group seeks a senior leader to drive performance management and client reporting across a national healthcare portfolio. You will guide cross-functional teams, develop executive-ready commentary, and shape dashboards and deliverables for multiple clients.

The role blends strategic oversight with hands-on analytics leadership. Based in the U.S., you can work remotely from anywhere, with Minneapolis-area or DC-area coworkers requiring in-office presence four days per week.

Qualifications

• 7+ years of healthcare client services/performance management experience
• Strategic thinking and problem-solving
• Performance reporting and data interpretation
• Continuous improvement mindset with a focus on operational excellence and client value creation
• Ability to translate complex data into actionable business insights
• Cross-functional collaboration and stakeholder engagement
• Advanced Microsoft Excel User
• Proficiency in Microsoft Word, PowerPoint
• Solid executive presence with both internal and external audiences

Responsibilities

• Collaborate with operational, analytics, and clinical leadership teams to understand key performance drivers, focus areas, emerging trends, and reporting requirements
• Provide consultative review and quality oversight of client-facing presentations and performance reports, including recommendations to improve clarity, storytelling, and executive-level messaging
• Develop client-specific commentary, insights, and executive summaries that translate complex operational and performance data into meaningful business outcomes
• Maintain a strong understanding of organizational strategies, affordability initiatives, and operational performance drivers to support effective client discussions
• Lead the development, configuration, and enhancement of reporting processes, dashboards, and recurring deliverables across the client portfolio
• Monitor client performance through established reporting tools, dashboards, and scorecards, proactively identifying trends, risks, opportunities, and areas requiring intervention
• Communicate performance insights and recommendations to leadership, account teams, and operational partners
• Identify opportunities to improve reporting methodologies, automation, data visualization, and performance management capabilities
• Support business development and growth initiatives
• Participate in implementation planning, readiness reviews, and client launch activities to ensure reporting and performance management requirements are established prior to go-live
• Monitor and assign incoming client requests through internal work management systems to ensure timely review, prioritization, and resolution
• Partner with cross-functional teams, including Provider Relations, Clinical Operations, Analytics, Product, and Account Management, to coordinate responses and deliver client-focused solutions
• Lead, coach, and develop a team of performance management analysts through regular one-on-one meetings and real-time feedback
• Conduct bi-weekly team meetings focused on client performance trends, JOC preparation, process improvements, knowledge sharing, and organizational updates
• Establish clear expectations, monitor workload distribution, and remove barriers that impact team productivity and performance
• Foster a culture of accountability, collaboration, continuous improvement, and client-centered thinking
• Support talent management activities, including performance evaluations, goal setting, succession planning, employee engagement, and recognition programs

Skills

Strategic thinking

Problem-solving

Performance reporting

Data interpretation

Continuous improvement

Executive presence

Cross-functional collaboration

Advanced Excel

Tools

Power BI

Tableau

SQL

Azure DevOps

Smartsheet

Job description

UnitedHealth Group seeks a senior leader to drive performance management and client reporting across a national healthcare portfolio. You will guide cross-functional teams, develop executive-ready commentary, and shape dashboards and deliverables for multiple clients.

The role blends strategic oversight with hands-on analytics leadership. Based in the U.S., you can work remotely from anywhere, with Minneapolis-area or DC-area coworkers requiring in-office presence four days per week.