Remote Associate Customer Manager – Telesales

Acosta; Jacksonville (FL); On-site; USD 37,000 - 43,000; Full time

Job summary

Acosta is seeking an Associate Customer Manager (Telesales) to drive growth and manage retailer relationships remotely within an assigned territory, supporting AWG and UNFI customers.

You will conduct outreach via phone, video calls, and email to promote promotional programs, secure new item authorizations, optimize distribution, and deliver results aligned with the client’s objectives, while collaborating with internal teams to ensure seamless execution.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in sales, account management, customer service, or telesales.
• Experience with AWG, natural products, distributor sales, or retail account management preferred.
• Strong phone-based selling, relationship-building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel.
• Ability to analyze sales data and identify opportunities for business growth.

Responsibilities

• Manage and grow assigned AWG accounts through outbound sales calls, video meetings, and email communication.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers supplied by AWG and UNFI.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor-sponsored promotions.
• Develop and maintain strong relationships with retailer buyers, store managers, and decision-makers through consistent virtual communication.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through sales analysis and customer conversations.
• Review distributor reports and sales data to prioritize opportunities and develop account-specific growth strategies.
• Communicate customer feedback, competitive activity, and market trends to management and client partners.
• Maintain accurate records of customer interactions, sales activities, and business results using company-provided technology and systems.
• Collaborate with retailer contacts, internal teams, and client partners to execute sales objectives and support business growth.
• Establish performance goals and review progress regularly with the Virtual Customer Manager.

Skills

Sales

Account management

Telesales

Virtual communication

Time management

Self-motivated

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Excel

Job description

Acosta is seeking an Associate Customer Manager (Telesales) to drive growth and manage retailer relationships remotely within an assigned territory, supporting AWG and UNFI customers.

You will conduct outreach via phone, video calls, and email to promote promotional programs, secure new item authorizations, optimize distribution, and deliver results aligned with the client’s objectives, while collaborating with internal teams to ensure seamless execution.