Remote Retail Growth & Accounts Associate

Acosta; Grand Rapids (MI); On-site; USD 37,000 - 43,000; Full time

Job summary

Acosta is seeking an Associate Customer Manager (Telesales) to drive sales growth and manage retailer relationships remotely across a national scope. You will support AWG and UNFI retailers, execute promotional programs, and secure item authorizations while building strong virtual partnerships.

Responsibilities include outbound calls, video meetings, email outreach, analyzing sales data, and collaborating with client partners to hit growth targets.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in sales, account management, customer service, or telesales preferred.
• Experience working with AWG, natural products, distributor sales, or retail account management is a plus.
• Strong phone-based selling, relationship-building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel; ability to analyze sales data.

Responsibilities

• Manage and grow assigned AWG accounts through outbound sales calls, video meetings, and email communication.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers supplied by AWG and UNFI.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor-sponsored promotions.
• Develop and maintain strong relationships with retailer buyers, store managers, and decision-makers through consistent virtual communication.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through sales analysis and customer conversations.
• Review distributor reports and sales data to prioritize opportunities and develop account-specific growth strategies.
• Communicate customer feedback, competitive activity, and market trends to management and client partners.
• Maintain accurate records of customer interactions, sales activities, and business results using company-provided technology and systems.
• Collaborate with retailer contacts, internal teams, and client partners to execute sales objectives and support business growth.
• Establish performance goals and review progress regularly with the Virtual Customer Manager.

Skills

Phone-based selling

Relationship-building

Virtual communication

Microsoft Outlook

Excel

Sales analytics

Time management

Home office

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Excel

Job description

Acosta is seeking an Associate Customer Manager (Telesales) to drive sales growth and manage retailer relationships remotely across a national scope. You will support AWG and UNFI retailers, execute promotional programs, and secure item authorizations while building strong virtual partnerships.

Responsibilities include outbound calls, video meetings, email outreach, analyzing sales data, and collaborating with client partners to hit growth targets.