Remote Aquatics Tech Support Lead

Jobgether SRL; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Salary $80,000-$100,000

Leadership opportunity

Occasional travel

Job summary

The partner company is seeking an Aquatic Technical Support Manager based in the United States. This fully remote role leads a distributed team of Customer Support Specialists and Technicians, delivering fast, accurate, customer-focused assistance across aquatic technology and equipment solutions.

You will build knowledge resources, define KPIs, collaborate with Product and Engineering, and drive continuous process improvements while maintaining a client-first mindset. Remote work nationwide.

Qualifications

• Bring at least 5 years of commercial aquatics experience with hands-on field equipment troubleshooting.
• Have at least 3 years of management experience leading technical support or similar teams.
• Experience as Customer Support Specialist or similar role.
• Strong technical background and ability to explain concepts to non-technical customers.
• Knowledge of enterprise web technologies, security concepts, and remote support environments.
• Proficient with Google Workspace and/or Microsoft Office; English communication required.
• Possess CRM experience, NetSuite considered a plus.
• Ability to analyze data to identify trends and insights.

Responsibilities

• Lead, manage, and develop a remote technical support team.
• Define and monitor customer support KPIs and performance.
• Oversee case management, workflows, and escalation processes.
• Build a technical knowledge base with troubleshooting guides and resources.
• Collaborate with Product Management and Engineering to improve tools and processes.
• Launch and analyze customer surveys to identify improvements.
• Foster a client-first culture and develop talent within the team.
• Establish and improve policies, procedures, and knowledge resources.
• Coordinate with cross-functional teams to translate customer insights into product improvements.

Skills

Aquatics experience

Team leadership

Technical troubleshooting

CRM software

NetSuite

Google Workspace

English proficiency

Remote collaboration

Tools

NetSuite

Help desk software

Remote support tools

Job description

The partner company is seeking an Aquatic Technical Support Manager based in the United States. This fully remote role leads a distributed team of Customer Support Specialists and Technicians, delivering fast, accurate, customer-focused assistance across aquatic technology and equipment solutions.

You will build knowledge resources, define KPIs, collaborate with Product and Engineering, and drive continuous process improvements while maintaining a client-first mindset. Remote work nationwide.