Remote Aquatics Technical Support Specialist II

VivoAquatics; United States; Remote; GBP 22,566 - 29,747; Full time

Job summary

VivoAquatics is seeking an Aquatics Technical Support Specialist II responsible for addressing customer inquiries and providing expert guidance on product features. This fully remote position requires exceptional communication skills, troubleshooting abilities, and CRM systems knowledge.

Key responsibilities include onboarding clients, conducting data analyses, and ensuring high customer satisfaction. Candidates should possess pool industry experience and will need to obtain a CPO license within 30 days of employment.

Qualifications

• Experience as a Customer Support Specialist I or similar customer service role required.
• Pool industry experience required, preferably in equipment troubleshooting.
• Must obtain CPO license within first 30 days in position.

Responsibilities

• Provide exceptional customer service to all clients.
• Ensure complete client onboarding process in VivoPoint.
• Conduct comprehensive analysis to detect product malfunctions.

Skills

CRM systems knowledge

Exceptional customer service

Problem-solving abilities

Communication skills

Education

Experience in Customer Support

CPO license within 30 days

Tools

Help desk software

GSuite and/or MS Office

HubSpot and/or NetSuite

Job description

VivoAquatics is seeking an Aquatics Technical Support Specialist II responsible for addressing customer inquiries and providing expert guidance on product features. This fully remote position requires exceptional communication skills, troubleshooting abilities, and CRM systems knowledge.

Key responsibilities include onboarding clients, conducting data analyses, and ensuring high customer satisfaction. Candidates should possess pool industry experience and will need to obtain a CPO license within 30 days of employment.