Aquatic Technical Support Manager (Fully Remote)

Not Specified; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Not Specified, a provider of aquatic technology and equipment solutions, is seeking a leader to head its technical support organization.

You will guide a team of Customer Support Specialists and Technicians, collaborate with Product, Engineering and Sales, and drive KPIs from a distributed, remote US team.

Qualifications

• At least 5 years of commercial aquatics experience and 3 years of management experience.
• Strong technical background, CRM knowledge, and excellent communication skills.
• Fully remote position within the United States.
• Compensation range of $80,000–$100,000 with occasional travel.

Responsibilities

• Lead a technical support function for aquatic technology and equipment solutions.
• Manage and develop a team of Customer Support Specialists and Technicians.
• Define KPIs, oversee case management, and build a technical knowledge base.
• Partner with Product, Engineering, and Sales to improve service and customer experience.

Skills

CRM knowledge

Communication skills

Leadership

Aquatics industry experience

Tools

CRM software

Job description

• Lead a technical support function for aquatic technology and equipment solutions.
• Manage and develop a team of Customer Support Specialists and Technicians.

Key Responsibilities:

• Define KPIs, oversee case management, and build a technical knowledge base.
• Partner with Product, Engineering, and Sales to improve service and customer experience.

Requirements:

• At least 5 years of commercial aquatics experience and 3 years of management experience.
• Strong technical background, CRM knowledge, and excellent communication skills.
• Fully remote position within the United States.
• Compensation range of $80,000–$100,000 with occasional travel.

Not Specified

The company specializes in aquatic technology and equipment solutions, delivering customer-focused technical support. They value collaboration, continuous improvement, and a client-first mindset within a distributed team environment.