Remote Aquatics Technical Support Specialist II

Vivo Aquatic Group; United States; On-site; USD 30,307 - 39,950; Full time

Job summary

Vivo Aquatic Group is seeking an Aquatics Technical Support Specialist II to provide remote support to clients across the United States. The role involves assisting clients with product inquiries, troubleshooting, and ensuring customer satisfaction through efficient communication and problem resolution.

A successful candidate will have experience in customer support, a background in the pool industry, and strong organizational skills. This position offers an hourly wage between $22 to $29.

Qualifications

• Comprehensive knowledge of CRM systems and their functionality.
• Exceptional knowledge of VivoPoint systems and its functionality.
• Strong customer service skills and de-escalation techniques.

Responsibilities

• Provide exceptional customer service to all clients and internal team members.
• Actively assist customers through troubleshooting procedures.
• Conduct analysis to detect and report product malfunctions.
• Collaborate with team members to improve service quality.
• Follow up with customers to confirm resolution of their issues.

Skills

Exceptional customer service skills

Problem-solving abilities

Communication skills

Attention to detail

Organizational abilities

Education

Experience as a Customer Support Specialist I

Pool industry experience

CPO license (must obtain within first 30 days)

Tools

CRM systems

Help desk software

GSuite

MS Office

Job description

Vivo Aquatic Group is seeking an Aquatics Technical Support Specialist II to provide remote support to clients across the United States. The role involves assisting clients with product inquiries, troubleshooting, and ensuring customer satisfaction through efficient communication and problem resolution.

A successful candidate will have experience in customer support, a background in the pool industry, and strong organizational skills. This position offers an hourly wage between $22 to $29.