Remote AppSec Product Support Intern

Imperva, Inc. in; Fort Worth (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Thales is offering a remote Product Support Intern position within the United States. The program provides paid internship experiences in a global Customer Success context, focusing on service delivery, ticket queues, and process improvements in cybersecurity.

The role emphasizes growth, collaboration, and hands-on learning. Qualified candidates are enrolled in cybersecurity, computer science, or related IT programs and are available full-time, Monday through Friday.

Qualifications

• Good analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to document a technical issue for escalation.
• Organized and able to manage multiple projects in a timely manner.
• Displays excellent judgement, maturity, and enthusiasm.
• Available to work full-time Monday-Friday.
• Currently enrolled in a college program pursuing a degree in cybersecurity, computer science or related IT degree.

Responsibilities

• Respond to customer inquiries utilizing Service Now.
• Contribute to department attainment of organizational objectives and high customer satisfaction.
• Manage the support team ticketing queue. Assigning cases and tasks.
• Gain experience working in Cybersecurity.
• Observe, analyze, and propose process improvements suggestions and/or reports.

Skills

Analytical skills

Communication skills

Documentation

Project management

Judgement & maturity

Full-time availability

Cybersecurity/CS student

Education

Cybersecurity/CS degree student

Tools

ServiceNow

Job description

Thales is offering a remote Product Support Intern position within the United States. The program provides paid internship experiences in a global Customer Success context, focusing on service delivery, ticket queues, and process improvements in cybersecurity.

The role emphasizes growth, collaboration, and hands-on learning. Qualified candidates are enrolled in cybersecurity, computer science, or related IT programs and are available full-time, Monday through Friday.