Remote Application Support Specialist

ImageTrend; Eagan (MN); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Insurance

Paid Time Off

Retirement Plan

Flexible work options

Career Development & Learning

Job summary

ImageTrend seeks an Application Support Specialist I to join our team, delivering exceptional customer service while troubleshooting the use of ImageTrend solutions. You’ll handle inquiries via calls, email, or chat, resolve issues, and ensure a positive client experience with a get-it-done mentality.

You will gain product knowledge, communicate updates, and collaborate with cross-functional teams to elevate support and maintain SLA compliance. Travel up to 10% may be required.

Qualifications

• Proven customer service experience supporting a software solution or technology product base, preferably in Public Safety or Healthcare.
• Strong interpersonal and communication skills, both written and verbal.
• Time management skills and ability to adapt to a fast-paced environment.
• Technical aptitude to learn new systems and knowledge of MS Office Suite or other similar tools.

Responsibilities

• Acquire in-depth knowledge of ImageTrend products and service offerings to support clients and troubleshoot issues.
• Resolve issues promptly or escalate with all necessary information to meet SLA targets.
• Proactively communicate updates and manage the customer relationship until resolution.
• Collaborate with cross-functional teams to escalate or solve client issues.
• Maintain professional interactions to enhance the customer experience.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent worker

Technical aptitude

Education

Degree or equivalent

Tools

MS Office Suite

Job description

ImageTrend seeks an Application Support Specialist I to join our team, delivering exceptional customer service while troubleshooting the use of ImageTrend solutions. You’ll handle inquiries via calls, email, or chat, resolve issues, and ensure a positive client experience with a get-it-done mentality.

You will gain product knowledge, communicate updates, and collaborate with cross-functional teams to elevate support and maintain SLA compliance. Travel up to 10% may be required.