Remote Laboratory Information System Implementer

LigoLab; United States; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Fully remote

Long-term career opportunity

Résumé du poste

LigoLab is hiring for a fully remote, full-time role to guide customers through adopting a laboratory information system—from understanding day-to-day workflows to configuring the system for use. The position blends laboratory operations knowledge, customer communication, and enterprise software implementation, with coordination across internal teams.

The role is remote, offers long-term learning and career growth, and requires strong independence and the ability to manage multiple customer

Qualifications

• Strong knowledge of laboratory workflows.
• Experience with laboratory information systems (LIS/LIMS).
• Background in enterprise software management and implementation.
• Ability to translate customer needs into system configuration.

Responsabilités

• Lead regular customer conversations to document laboratory workflows and implementation needs.
• Configure the information system to support each customer’s processes.
• Coordinate implementation work with development, support, billing, and interface teams.
• Track decisions, tasks, and solutions in a task management system.
• Create training materials for customers and colleagues.
• After onboarding, manage several new customer implementations at a time; the stated target is three to six.

Connaissances

Lab workflows

LIS/LIMS experience

Software implementation

Customer liaison

Independent work

Description du poste

LigoLab is hiring for a fully remote, full-time role to guide customers through adopting a laboratory information system—from understanding day-to-day workflows to configuring the system for use. The position blends laboratory operations knowledge, customer communication, and enterprise software implementation, with coordination across internal teams.

The role is remote, offers long-term learning and career growth, and requires strong independence and the ability to manage multiple customer