Remote Application Support Engineer (AI/CCaaS)

Neura Market; Northern (KY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Remote work setup budget

Parental leave

Retirement plan

Wellness stipend

Commuter benefits

Meal program

Job summary

Cresta is seeking an Application Support Engineer to join our Customer Success team. You will resolve complex technical issues, support API integrations, and act as the liaison between customers and product development. Schedule is Monday–Friday 8–5 with rotating weekend coverage.

You will collaborate with Engineering, Product, and Sales to escalate bugs, document FAQs, and improve processes, while building deep product knowledge of our platform.

Qualifications

• 4+ years in a technical support, helpdesk, or customer-facing engineering role.
• Ability to translate technical details for both technical and non-technical audiences.

Responsibilities

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
• Serve as the primary technical point of contact for customer inquiries via email and our support portal.
• Collaborate with Engineering, Product, and Sales to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.

Skills

Technical support

Customer communication

API integrations

Web hosting

Networking

SIP/RTP

Log analysis

Ticketing systems

Education

Computer Science/Engineering degree

Tools

Zendesk

Linear

JIRA

Job description

Cresta is seeking an Application Support Engineer to join our Customer Success team. You will resolve complex technical issues, support API integrations, and act as the liaison between customers and product development. Schedule is Monday–Friday 8–5 with rotating weekend coverage.

You will collaborate with Engineering, Product, and Sales to escalate bugs, document FAQs, and improve processes, while building deep product knowledge of our platform.