Remote Application Analyst II: App Configuration & Support

Washington University in St. Louis; Missouri; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation time

Holiday pay

Health insurance

Metro U-Pass

Tuition assistance

Tuition for family

Job summary

Washington University in St. Louis seeks an Application Analyst II to deliver configuration, analysis, and support for enterprise applications across the university.

You will partner with stakeholders, analyze use cases, manage incidents, and coordinate with vendors to implement upgrades. This role is primarily remote but requires proximity for occasional on-site work; you will document solutions, develop test plans, and help increase adoption while aligning IT services with research, teaching,

Qualifications

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• 2+ years relevant experience as Application Analyst or similar role.
• Experience with SQL or equivalent for data analysis and troubleshooting; familiarity with POS systems and credentialing systems is a plus.

Responsibilities

• Partner with University stakeholders to understand key use-cases and requirements.
• Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions using systems analysis techniques.
• Evaluate risks to the service and applications, develop mitigation plans and recommendations for vendor-provided enhancements or new implementations.
• Advise end users on application best practices and functionality.
• Respond to and resolve moderately complex incidents/requests with critical thinking and knowledge of applications.
• Develop a comprehensive understanding of assigned applications and maintain documentation.

Skills

Data Analysis

ITIL Framework

Information Technology

End User Services

Business Solutions Design

Commercial Acumen

Communication

Contract Agreements

Copywriting

Data Capturing

Deadline Management

Decision Making

Digital Transformation

Group Presentations

IT Problem Solving

Information Technology (IT)

Education

Bachelor’s degree

Tools

SQL

POS Systems Administration

Credentialing Systems Administration

Job description

Washington University in St. Louis seeks an Application Analyst II to deliver configuration, analysis, and support for enterprise applications across the university.

You will partner with stakeholders, analyze use cases, manage incidents, and coordinate with vendors to implement upgrades. This role is primarily remote but requires proximity for occasional on-site work; you will document solutions, develop test plans, and help increase adoption while aligning IT services with research, teaching,