Remote API Technical Writer for AI-Driven Cloud SaaS Docs

Form3; United States; Remote; USD 56,000 - 87,000; Full time

Job summary

Form3 is hiring a Technical Writer to help customers and partners understand and integrate with our cloud-native payments platform. You will join a small, collaborative Documentation team and lead AI-enabled knowledge management initiatives.

Responsibilities include delivering API documentation, creating manuals and tutorials, maintaining Postman and OpenAPI specs, and ensuring documentation stays aligned with product changes. Remote UK work with global collaboration.

Qualifications

• 2+ years' experience writing technical documentation, specifically for APIs, cloud-based software or SaaS systems.
• Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
• Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

Responsibilities

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3's internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
• Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3's Products and Services.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3's Products and Services.
• Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

Skills

API documentation

Cloud SaaS

Markdown

Swagger

Postman

AI knowledge management

Git/GitHub

Coding/API familiarity

Attention to detail

English fluency

Stakeholder management

Remote cross-functional teamwork

Tools

Swagger

Postman

GitHub

Markdown

Job description

Form3 is hiring a Technical Writer to help customers and partners understand and integrate with our cloud-native payments platform. You will join a small, collaborative Documentation team and lead AI-enabled knowledge management initiatives.

Responsibilities include delivering API documentation, creating manuals and tutorials, maintaining Postman and OpenAPI specs, and ensuring documentation stays aligned with product changes. Remote UK work with global collaboration.