Remote Ancillary & GAP Claims Analyst

CNA National Warranty Corp; United States; Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive annual pay starting at $40

Annual bonus eligibility

Medical, Dental, Vision

Flexible Spending Accounts

401(k) Plan

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Parental Leave

Life Insurance

Short- and Long-Term Disability Plans

Remote Work from Home

Job summary

CNA National is seeking a Remote Ancillary & GAP Claims Adjuster to join a team that values problem-solving, analytical thinking, and superior customer service. This remote role fits candidates who excel in a balanced, call-heavy environment and enjoy working independently.

Ideal applicants have automotive repair or F&I experience, a solid grasp of numbers, and a passion for helping customers. The package includes comprehensive onboarding, medical/dental/vision, and 401(k) with generous time off.

Qualifications

• Proficient in mathematical skills, Adobe Acrobat, and Microsoft Office products.
• Excellent written and verbal communication skills.
• Strong interpersonal skills; maintain confidentiality; remain open to ideas and suggestions.
• Strong analytical & problem-solving skills; identify, resolve problems effectively and timely.
• Exhibit sound and accurate judgment in all internal/external interactions.
• Effective time management skills.
• Ability to work as an effective team member.
• Organized, detail-oriented, and able to work in a fast-paced environment.
• Self-starter, self-motivated, and able to work independently.
• High School diploma or equivalent required.

Responsibilities

• Administer and support the processing of claims by interpreting policy coverages, terms, and conditions on various types of ancillary and tire/wheel service contracts, limited warranties, and GAP waivers.
• Handle inbound calls from dealer partners, repair facilities, lenders, insurance companies, and contract holders.
• Proactively pursue information necessary to complete the claims calculations and documentation.
• Document all information accurately to reflect actual circumstances and other important information.
• Keep current on all state-specific contract limitations and restrictions.
• Refer any deviations of contracts and GAP waiver addendums to supervisors.
• Exhibit flexibility for supervisor changes each year to gain a rounded perspective of the department and duties.
• Work in a team environment, assisting team members with job duties as needed.
• Navigate all aspects of Microsoft Office (Outlook, Word, Excel) and other software as needed for the role.
• Other duties as assigned by management.

Skills

Mathematical skills

Adobe Acrobat

Microsoft Office

Written and verbal communication

Interpersonal skills

Analytical thinking

Problem-solving

Time management

Team player

Detail-oriented

Independent worker

High school diploma

Education

High School diploma or equivalent

Tools

Adobe Acrobat

Microsoft Office

Job description

CNA National is seeking a Remote Ancillary & GAP Claims Adjuster to join a team that values problem-solving, analytical thinking, and superior customer service. This remote role fits candidates who excel in a balanced, call-heavy environment and enjoy working independently.

Ideal applicants have automotive repair or F&I experience, a solid grasp of numbers, and a passion for helping customers. The package includes comprehensive onboarding, medical/dental/vision, and 401(k) with generous time off.