Remote AMI & Neptune Integration Specialist

Ferguson Enterprises, Inc.; Northern (KY); Hybrid; USD 38,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Family building benefits

Paid parental leave

Employee discounts

Job summary

Ferguson Enterprises, LLC seeks an Integration Specialist to provide high‑quality technical support for municipal metering systems while assisting with system integrations and deployments. This remote role with ~15% travel (California resident) emphasizes rapid issue resolution and proactive ticket management.

You will troubleshoot Neptune 360 integrations, AMI systems, and data exchanges, collaborating with Support, Sales, and Project Management to meet customer needs.

Qualifications

• Bachelor’s Degree preferred, but not required
• Experience in a customer service or technical support environment required
• Strong technical troubleshooting and problem‑solving skills
• Ability to troubleshoot across hardware, communications, software, and data to identify root cause
• Experience with system integrations, APIs, web services, or software‑to‑software data exchange preferred
• Experience troubleshooting networked hardware, gateways, IoT/telemetry systems, or similar technology preferred
• Experience with utility billing processes, AMI/AMI systems, municipal water utilities, or related software preferred
• Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and ticket volume
• Professional, patient, and effective in resolving complex issues
• Ability to develop and deliver presentations to groups
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.)
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred
• Willingness and ability to travel as needed

Responsibilities

• Serve as a primary technical support resource for Neptune systems nationwide
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems
• Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication
• Document customer interactions, troubleshooting steps, and resolutions within the support system
• Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and elevate issues when necessary
• Assist with system integrations and support implementation efforts for municipal customers
• Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections
• Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system‑level issues
• Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting
• Deliver training to customers and internal teams on system operation and troubleshooting
• Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution

Skills

Customer support

Technical troubleshooting

APIs integration

IoT/telemetry systems

CRM familiarity

Education

Bachelor’s Degree preferred

Tools

Salesforce

Zoho Desk

Job description

Ferguson Enterprises, LLC seeks an Integration Specialist to provide high‑quality technical support for municipal metering systems while assisting with system integrations and deployments. This remote role with ~15% travel (California resident) emphasizes rapid issue resolution and proactive ticket management.

You will troubleshoot Neptune 360 integrations, AMI systems, and data exchanges, collaborating with Support, Sales, and Project Management to meet customer needs.