Remote Municipal Metering Integrations Specialist

Ferguson; United States; Remote; USD 38,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with match

Employee discounts

Job summary

Ferguson is seeking an Integration Specialist to provide high-quality support for municipal metering systems and assist with deployments. The role emphasizes remote troubleshooting, system integrations, and guiding customers through technical challenges while coordinating with internal teams.

Candidates should have customer service or technical support experience, strong problem-solving skills, and the ability to travel as needed. Remote work is allowed with travel requirements described.

Qualifications

• Bachelor’s degree preferred, but not required.
• Experience in a customer service or technical support environment required.
• Strong technical troubleshooting and problem-solving skills.
• Ability to troubleshoot across hardware, communications, software and data to identify root cause.
• Experience with system integrations, APIs, web services, or software-to-software data exchange preferred.
• Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems or similar technology preferred.
• Experience with utility billing processes, AMR/AMI systems, municipal water utilities or related software preferred.
• Experience reviewing data files, system logs, API responses, integration mappings or similar technical information preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills to manage multiple priorities and ticket volume.
• Professional, patient, and effective in resolving complex issues.
• Ability to develop and deliver presentations to groups.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.).
• Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred.
• Willingness and ability to travel as needed.

Responsibilities

• Serve as a primary technical support resource for Neptune systems nationwide.
• Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems.
• Monitor and manage support tickets to ensure timely resolution and clear communication.
• Document customer interactions, troubleshooting steps, and resolutions within the support system.
• Collaborate with internal teams (Support, Sales, Project Management) to address needs and escalate when necessary.
• Assist with system integrations and support implementation efforts for municipal customers.
• Support Neptune 360 integrations, APIs, import/export processes, and third-party connections.
• Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues.
• Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting.
• Deliver training to customers and internal teams on system operation and troubleshooting.
• Assist with advanced troubleshooting across hardware, communications, software and data to identify root cause and resolution.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Problem solving

Presentation skills

Education

Bachelor's degree preferred

Tools

CRM systems (Salesforce Zoho Desk)

APIs / Web services tooling

Microsoft Office (Outlook Word Excel PowerPoint)

AMI/AMR systems tooling

Job description

Ferguson is seeking an Integration Specialist to provide high-quality support for municipal metering systems and assist with deployments. The role emphasizes remote troubleshooting, system integrations, and guiding customers through technical challenges while coordinating with internal teams.

Candidates should have customer service or technical support experience, strong problem-solving skills, and the ability to travel as needed. Remote work is allowed with travel requirements described.