Implementation Manager, Americas

Crane Worldwide Logistics LLC; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental and Vision benefits

Tuition Reimbursement for education

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking an experienced Implementation Delivery lead to drive end-to-end client deployments across North, Central, and South America. You will coordinate across Operations, Technology, Sales, and Finance to ensure go-live success and steady-state transition.

Responsibilities include planning, risk management, SOP governance, and post-implementation reviews to drive continual improvement and customer satisfaction.

Qualifications

• Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Prior leadership or cross-functional coordination experience preferred.
• Experience in U.S. Customs Brokerage is preferred.
• Experience working in freight forwarding required.

Responsibilities

• Lead end-to-end implementation delivery from contract award through go-live and transition to steady-state operations.
• Develop, own, and maintain implementation project plans, schedules, and deliverables across multiple departments.
• Ensure strategies are executed consistently across regions, stations, and teams.
• Identify and mitigate risks related to scope, readiness, systems, and performance.
• Oversee SOPs and implementation documentation for compliance and knowledge transfer.
• Partner with Technology teams to validate scope and system readiness.
• Monitor progress with dashboards and PM tools; ensure timely updates.
• Escalate and resolve implementation issues balancing client expectations and commercial risk.
• Lead post-implementation reviews and continuous improvement initiatives.

Skills

Logistics operations

Project management

Stakeholder management

Risk assessment

Executive communication

Cross-functional coordination

Analytical skills

Leadership

Education

Bachelor's degree in Business/Transportation/Logistics

High School Diploma or GED

Tools

Jira

Document repositories

Job description

This role may be performed remotely by candidates based anywhere in North, Central, or South America.

ESSENTIAL JOB FUNCTIONS

• Lead end‑to‑end implementation delivery from contract award through go‑live,hypercare, and transition to steady‑state operations.
• Develop, own, andmaintainimplementationproject plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders.
• Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams.
• Identify, assess, and escalation risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution.
• Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) andimplementationdocumentation to ensure operational compliance and knowledge transfer.
• Partner with Technology and Solution Engineering teams tovalidateintegration scope, reporting requirements, and system readiness aligned with contractual commitments.
• Monitorimplementationprogress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates.
• Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk.
• Lead post‑implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives.
• Maintain awareness of evolving tools, systems, and industry practicesimpactingimplementationdelivery.
• Perform other related duties asrequired.

OTHER SKILLS/ABILITIES

• Strong knowledge of transportation, logistics, or supply chain operations and operating models.
• Proven ability to manage complex, multi‑stakeholder projects with competing priorities.
• Strong analytical and problem‑solving skills with the ability to assess risk and recommend practical solutions.
• Demonstrated ability to influence outcomes across matrixed teams without direct authority.
• Customer‑focused mindset with strong stakeholder management and communication skills.
• Ability to operate effectively under pressure and adapt to changing priorities.
• Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories).
• Strong written and verbal communication skills, including executive‑level communication.
• Ability to work effectively with diverse, cross‑functional, and multicultural teams.
• Excellent organizational, planning, and time management skills with a high degree of accuracy and attention to detail.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.
• Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience.
• Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Prior leadership or cross‑functional coordination experience preferred.
• Experience in U.S. Customs Brokerage is preferred.
• Experience working in freight forwarding required.

PHYSICAL REQUIREMENTS

• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job requires attendance and dependability.
• Job may require presence on-site at the assigned work location.
• Ability to travel domestically and internationally, as required.
• Frequent use of computer systems and standard office equipment.
• Ability to communicate verbally and in writing.
• Visual acuity sufficient for detailed, close work.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.