Remote Alarm Response Specialist

Vector Security; Warrendale (Allegheny County); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA/FSA programs

Company paid life and AD&D insurance

Short- and long-term disability

401(k) retirement savings plan after

Job summary

Vector Security is seeking a Central Station Operator in Warrendale, PA to respond to alarm events involving life safety, property, and environmental signals, and to provide exceptional customer service while documenting actions in our systems.

This entry-level role offers on-the-job training with a remote-work option and Vector-provided equipment. The position emphasizes accuracy, responsiveness, and calm communication during emergencies.

Qualifications

• High School Diploma or equivalent; entry level, customer service preferred.
• Ability to read and interpret documents and instructions.
• Accurate spelling and data entry of numbers.
• Ability to obtain and maintain state licenses as needed.
• Must be able to work remotely with Vector-provided equipment.

Responsibilities

• Respond to alarm events involving life safety, property, and environment.
• Document actions in operating software.
• Coordinate with public safety agencies as needed.
• Handle inbound calls and perform outbound outreach to accounts.
• Manage multiple tasks with attention to deadlines.

Skills

Reading & interpretation

Typing

Organization

Customer service

Keyboarding

Communication

Mathematics

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Operating software

Job description

Vector Security is seeking a Central Station Operator in Warrendale, PA to respond to alarm events involving life safety, property, and environmental signals, and to provide exceptional customer service while documenting actions in our systems.

This entry-level role offers on-the-job training with a remote-work option and Vector-provided equipment. The position emphasizes accuracy, responsiveness, and calm communication during emergencies.