Senior Systems Technician

Vector Security; Harmonville (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k retirement savings plan

Paid time off

Tuition reimbursement

Employee Assistance Program (EAP)

Company paid life and AD&D insurance

Job summary

Vector Security in Philadelphia, PA is seeking a Senior Systems Technician to install complex commercial security solutions, wired and wireless, with basic access control and video surveillance understanding. You will troubleshoot advanced systems, handle network issues, and mentor junior technicians on site.

You should communicate effectively with customers, maintain safe work sites, and ensure correct system functionality and customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• 3–5 years of industry experience preferred.
• Minimum of 2 years of life safety and home automation equipment experience preferred.

Responsibilities

• Install/Service Residential & Commercial Systems: Complete installation of various types of security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customer and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train & Mentor Technicians: Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor entry-level and level 1 technicians on package and/or less complex systems.

Skills

Communication

Troubleshooting

Mentoring

Installation & Service

Network Troubleshooting

Education

High School Diploma or equivalent

Tools

ESA Certified Alarm Technician Level 2

Valid driver's license

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Senior Systems Technician.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Location: Philadelphia, PA

Summary

As a Senior Systems Technician, you will be responsible for the installation of complex commercial solutions including wired and wireless systems. Responsibilities also include a basic understanding of access control and video surveillance systems, ability to troubleshoot more complex systems, including network issues, and work with basic integration. A more effective communicator, you will also serve as a mentor to junior technicians and share learned technical information to improve individual and branch capabilities.

What You'll Do

• Install/Service Residential & Commercial Systems:
  • Complete installation of various types of security systems, including wired and wireless systems, with minimal supervision.
  • Troubleshoot more complex systems and network issues and work with basic integration.
  • Run and fish wires in a concealed manner.
  • Set up and communicate system functionality to customer and answer questions.
  • Keep job site clean & organized so work can be performed in the safest manner possible.
  • Employ basic logic skills to move an issue to resolution.
• Train & Mentor Technicians:
  • Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
  • Train and mentor entry-level and level 1 technicians on package and/or less complex systems.

What You'll Need

• Education & Experience:
  • High School Diploma or equivalent.
  • 3 – 5 years of industry experience - preferred.
  • Minimum of 2 years of life safety and home automation equipment experience- preferred.
• Certification/License:
  • Valid driver’s license with an acceptable driving history.
  • ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• Communication:
  • Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical:
  • Must be able to understand technical functionality of various systems learned online and/or via hands‑on instruction.
  • Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers.

What You'll Get

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

We are a Drug-Free Workplace.

Vector Security is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.