Central Station Operator (Customer Service Representative)

Vector Security; Warrendale (Allegheny County); A distancia; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

HSA/FSA programs

Company paid life and AD&D insurance

Short- and long-term disability

401(k) retirement savings plan after

Descripción de la vacante

Vector Security is seeking a Central Station Operator in Warrendale, PA to respond to alarm events involving life safety, property, and environmental signals, and to provide exceptional customer service while documenting actions in our systems.

This entry-level role offers on-the-job training with a remote-work option and Vector-provided equipment. The position emphasizes accuracy, responsiveness, and calm communication during emergencies.

Formación

• High School Diploma or equivalent; entry level, customer service preferred.
• Ability to read and interpret documents and instructions.
• Accurate spelling and data entry of numbers.
• Ability to obtain and maintain state licenses as needed.
• Must be able to work remotely with Vector-provided equipment.

Responsabilidades

• Respond to alarm events involving life safety, property, and environment.
• Document actions in operating software.
• Coordinate with public safety agencies as needed.
• Handle inbound calls and perform outbound outreach to accounts.
• Manage multiple tasks with attention to deadlines.

Conocimientos

Reading & interpretation

Typing

Organization

Customer service

Keyboarding

Communication

Mathematics

Problem solving

Attention to detail

Educación

High School Diploma or equivalent

Herramientas

Operating software

Descripción del empleo

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to join our team as a Central Station Operator.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location

Warrendale, PA

Summary

As a Central Station Operator, you will respond to incoming alarm events that involve life safety, property and environmental signals, and phone calls as directed by account instruction and/or Company SOG. Provide exceptional customer service experience and ensure accurate and efficient response and documentation.

Requirements

• Handle Customer Accounts as Central Station Operator to Include:
  • Receiving alarm calls dealing with life safety, property, and environment. Answer incoming calls in a timely manner.
  • Document actions in operating software.
  • Request response from public safety agencies.
  • Complete outbound calls to account contact list.
• Complete Shift Duties as Assigned by CS Supervisor/Assistant Supervisor.

Qualifications

• Knowledge – High School Diploma or Equivalent:
  • Entry level position, no experience required, customer service experience - Preferred.
• Communication Skills:
  • Able to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules.
  • Able to accurately understand, spell, and type words and numbers.
  • These skills are needed to understand and relay account information to customers and emergency responders.
• Mathematics Skills:
  • Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
  • These skills are needed to understand and relay account information to customers and emergency responders.
• Reasoning Ability:
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form.
  • Able to deal with problems involving several concrete variables in standardized situations.
  • These skills are needed to understand and relay account information to customers and emergency responders.
• Customer Service Skills/Abilities:
  • Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation.
• Keyboarding/Typing Skills:
  • Able to efficiently and accurately input account data.
• Organization Skills:
  • Able to manage multiple tasks with great attention to detail.
  • Able to meet all customer deadlines (both internal and external).
• Licenses/Certifications:
  • Able to obtain and maintain state licenses as needed to access customer accounts.
• Remote Workplace:
  • Able to work from home (Vector-provided equipment) without distraction.

Our Total Rewards package includes (but is not limited to)

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401 (k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice
• Paid Time Off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.