Remote Airline Support Specialist (Chat & Phone)

Sutherland; United States; A distancia; USD 6800 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

Food vouchers

Bonus opportunities

21 days paid annual leave

Descripción de la vacante

Sutherland in Bulgaria is seeking a customer support agent to assist airline customers by phone and chat with travel questions. You will follow established procedures to deliver professional, customer-focused service and resolve issues promptly.

This permanent, fully remote role offers 21 days of paid annual leave, health and life insurance, food vouchers, and bonus opportunities. Fluency in English (C1) and strong communication skills are required.

Formación

• English proficiency at C1 level or higher.
• Excellent communication and problem-solving skills.
• A customer-focused attitude and attention to detail.

Responsabilidades

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
• Provide professional, customer-focused support and help resolve issues efficiently.
• Follow established procedures and quality standards.

Conocimientos

English proficiency (C1+)

Communication skills

Problem-solving

Customer-focused attitude

Attention to detail

Descripción del empleo

Sutherland in Bulgaria is seeking a customer support agent to assist airline customers by phone and chat with travel questions. You will follow established procedures to deliver professional, customer-focused service and resolve issues promptly.

This permanent, fully remote role offers 21 days of paid annual leave, health and life insurance, food vouchers, and bonus opportunities. Fluency in English (C1) and strong communication skills are required.