Airline Customer Support Specialist with English (Fully Remote)

Sutherland; United States; Remote; USD 6,800 - 10,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Food vouchers

Bonus opportunities

21 days paid annual leave

Job summary

Sutherland in Bulgaria is seeking a customer support agent to assist airline customers by phone and chat with travel questions. You will follow established procedures to deliver professional, customer-focused service and resolve issues promptly.

This permanent, fully remote role offers 21 days of paid annual leave, health and life insurance, food vouchers, and bonus opportunities. Fluency in English (C1) and strong communication skills are required.

Qualifications

• English proficiency at C1 level or higher.
• Excellent communication and problem-solving skills.
• A customer-focused attitude and attention to detail.

Responsibilities

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
• Provide professional, customer-focused support and help resolve issues efficiently.
• Follow established procedures and quality standards.

Skills

English proficiency (C1+)

Communication skills

Problem-solving

Customer-focused attitude

Attention to detail

Job description

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
• Provide professional, customer-focused support and help resolve issues efficiently.
• Follow established procedures and quality standards.

Qualifications:

• English proficiency at C1 level or higher.
• Excellent communication and problem-solving skills.
• A customer-focused attitude and attention to detail.

Additional Information:

• Fully remote work from anywhere in Bulgaria.
• Permanent employment contract with 21 days of paid annual leave.
• Health and life insurance, food vouchers, and bonus opportunities.

Sutherland

Sutherland partners with a leading airline to provide customer support, turning a passion for travel into a career. They offer a supportive, multicultural environment with remote work and career development opportunities.