Remote AI Strategy Lead for ROI & Roadmaps

Cresta; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness stipend

In‑office meal program & commuter bene

Job summary

Cresta is seeking an AI Strategist to lead our customers’ embedded AI initiatives, turning conversations into prioritized roadmaps and measurable results. You’ll work with Forward Deployed Engineers and Product Managers to improve deployed AI, identify new opportunities, and prove business impact.

You will partner with senior stakeholders across CX, Ops, Product, Sales, and IT, staying technically fluent and commercially minded to drive value and ensure delivery from concept to outcomes.

Qualifications

• 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles (AI/LLM-focused preferred).
• Track record of building roadmaps and ROI-driven business cases that executive leadership approves.
• Strong data skills; comfortable analyzing conversation/operational data and running experiments.

Responsibilities

• Identify automation and augmentation opportunities across customer centers.
• Prioritize initiatives by ROI and build business cases.
• Build and maintain the enterprise AI roadmap and align CX, Ops, Product, Sales, IT.
• Optimize live AI Agents by analyzing performance and updating prompts/workflows.

Skills

Strategic thinking

Commercial acumen

Analytical mindset

Technical fluency with LLMs

Stakeholder leadership

Communication skills

Project management

Execution bias

Curiosity & fast learning

Education

Bachelor’s degree in Business, CS, Engineering

Job description

Cresta is seeking an AI Strategist to lead our customers’ embedded AI initiatives, turning conversations into prioritized roadmaps and measurable results. You’ll work with Forward Deployed Engineers and Product Managers to improve deployed AI, identify new opportunities, and prove business impact.

You will partner with senior stakeholders across CX, Ops, Product, Sales, and IT, staying technically fluent and commercially minded to drive value and ensure delivery from concept to outcomes.