Remote AI-Powered Support Analyst for CIS

Harris Computer; Mobile (AL); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation + 5 personal days

Medical, Dental, Vision benefits

Employee stock ownership

RRSP/401k matching

Lifestyle rewards

Remote work

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to investigate complex issues across CIS and enterprise software. You’ll use AI-assisted research, document findings, and collaborate with Product Management, R&D, and Services to deliver effective customer solutions.

The role emphasizes problem-solving, analytical thinking, and strong communication to support our customers while growing technical expertise in Cayenta applications.

Qualifications

• Experience in customer support or technical support environment.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple initiatives.
• Willingness to learn and adopt AI-enabled tools.

Responsibilities

• Provide timely, accurate, and thorough resolution to customer issues.
• Monitor the support queue and own issues through resolution.
• Investigate application, data, integration, and interface issues.
• Collaborate with teams to resolve complex issues.
• Document solutions and share knowledge with the team.

Skills

Analytical thinking

Problem solving

Clear communication

Independent work

AI adoption

Customer service

Education

University degree or technical college diploma in CS/IT

Tools

SQL

AI tools (ChatGPT, Copilot, etc.)

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to investigate complex issues across CIS and enterprise software. You’ll use AI-assisted research, document findings, and collaborate with Product Management, R&D, and Services to deliver effective customer solutions.

The role emphasizes problem-solving, analytical thinking, and strong communication to support our customers while growing technical expertise in Cayenta applications.