Remote AI-Powered SaaS Support Specialist

Pixoate; Northern (KY); Remote; USD 52,000 - 76,000; Full time

Job summary

Pixoate is seeking a customer experience specialist for a fully remote role based in the United States, the United Kingdom, or Australia. You will respond to inquiries, troubleshoot issues, assist with billing, and help customers get the most from our AI-powered platform.

You will collaborate with the product team to improve CSAT, first-response time, and ticket quality. Ideal candidates have excellent written English, strong communication, problem-solving skills, and a customer-first attitude.

Qualifications

• Excellent written English.
• Strong communication skills.
• Problem-solving mindset.
• Ability to explain technical concepts clearly.
• Attention to detail.
• Time management.
• Customer-first attitude.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Troubleshoot product and account issues.
• Assist with billing and subscription questions.
• Escalate technical issues when needed.
• Reproduce and document bugs.
• Create and update help-center articles.
• Gather customer feedback and share insights with the product team.
• Maintain high customer satisfaction.

Skills

Written English

Communication

Problem-solving

Explain tech concepts

Attention to detail

Time management

Customer-first

SaaS support

Tools

Helpdesk software

HTML/CSS

Job description

Pixoate is seeking a customer experience specialist for a fully remote role based in the United States, the United Kingdom, or Australia. You will respond to inquiries, troubleshoot issues, assist with billing, and help customers get the most from our AI-powered platform.

You will collaborate with the product team to improve CSAT, first-response time, and ticket quality. Ideal candidates have excellent written English, strong communication, problem-solving skills, and a customer-first attitude.