Customer Support Executive

Pixoate; Northern (KY); Remote; USD 52,000 - 76,000; Full time

Job summary

Pixoate is seeking a customer experience specialist for a fully remote role based in the United States, the United Kingdom, or Australia. You will respond to inquiries, troubleshoot issues, assist with billing, and help customers get the most from our AI-powered platform.

You will collaborate with the product team to improve CSAT, first-response time, and ticket quality. Ideal candidates have excellent written English, strong communication, problem-solving skills, and a customer-first attitude.

Qualifications

• Excellent written English.
• Strong communication skills.
• Problem-solving mindset.
• Ability to explain technical concepts clearly.
• Attention to detail.
• Time management.
• Customer-first attitude.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Troubleshoot product and account issues.
• Assist with billing and subscription questions.
• Escalate technical issues when needed.
• Reproduce and document bugs.
• Create and update help-center articles.
• Gather customer feedback and share insights with the product team.
• Maintain high customer satisfaction.

Skills

Written English

Communication

Problem-solving

Explain tech concepts

Attention to detail

Time management

Customer-first

SaaS support

Tools

Helpdesk software

HTML/CSS

Job description

Customer experience is at the heart of Pixoate. We're looking for someone who genuinely enjoys helping people, solving problems and ensuring every customer has a great experience with our AI-powered platform.

Success is measured by CSAT, first-response time, resolution time, ticket quality and customer retention.

Hiring process: Application Communication assessment Practical support scenario Interview Offer.

If you're passionate about helping customers succeed and want to be part of a growing AI startup, we'd love to hear from you.

This is a fully remote role. Applicants must be based in the United States, the United Kingdom, or Australia.

What you will do

• Respond to customer inquiries via email and live chat
• Troubleshoot product and account issues
• Assist with billing and subscription questions
• Escalate technical issues when needed
• Reproduce and document bugs
• Create and update help-center articles
• Gather customer feedback and share insights with the product team
• Maintain high customer satisfaction

What we are looking for

• Excellent written English
• Strong communication skills
• Problem-solving mindset
• Ability to explain technical concepts clearly
• Attention to detail
• Time management
• Customer-first attitude

Nice to have

• SaaS support experience
• Help-desk software
• Basic HTML/CSS
• Technical troubleshooting
• AI product familiarity