Remote AI Platform Administrator & Governance Lead

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Remote work flexibility across the U.S

Work with cutting-edge AI technologies

Collaborative and innovative team

Job summary

Ladders is seeking an AI Platform Administrator to oversee governance and administration of enterprise AI collaboration tools in a regulated environment. You will partner with security, IAM, and operations to manage access, ensure compliant usage, and support day-to-day platform performance.

This remote role is US-based and offers a salary range of $100,000–$120,000 per year. You will drive user enablement, reporting, and change management as adoption of AI tools grows across the organization.

Qualifications

• Bachelor's degree or equivalent experience in IT/CS or related field.
• 5+ years administering enterprise SaaS platforms in a regulated environment.
• 2+ years as a Level 2 escalation owner.
• Hands-on experience with Microsoft 365 tenant administration.
• Knowledge of enterprise single sign-on and SCIM provisioning concepts.
• Ability to interpret audit logs and use REST APIs for administrative tasks.
• Strong technical writing skills for producing documentation.

Responsibilities

• Maintain governance of approved connectors, apps, and plugins across platforms.
• Administer workspace settings for enterprise AI tools, including security reviews.
• Serve as the Level 2 escalation point for incidents related to AI platforms.
• Triage and resolve access and authentication failures in collaboration with IAM.
• Monitor audit logs and support compliance with data retention policies.
• Produce adoption reports and consolidate metrics across platforms.
• Support user enablement and change management initiatives.

Skills

SaaS administration

Regulated environment experience

Technical writing

Security awareness

Education

Bachelor's degree in IT/CS or related

Tools

Microsoft 365 admin

Job description

Ladders is seeking an AI Platform Administrator to oversee governance and administration of enterprise AI collaboration tools in a regulated environment. You will partner with security, IAM, and operations to manage access, ensure compliant usage, and support day-to-day platform performance.

This remote role is US-based and offers a salary range of $100,000–$120,000 per year. You will drive user enablement, reporting, and change management as adoption of AI tools grows across the organization.