Remote AI Operations & Strategy Lead

Workiva; United States; On-site; USD 118,000 - 194,000; Full time

Benefits offered by this job

Salary range $118,000.00–$194,000.00 (

Discretionary annual bonus

Restricted Stock Units (RSUs)

401(k) match + benefits

Job summary

Workiva is seeking an AI Operations Lead for CPX to drive AI integration across systems and processes. You will collaborate with CPX Leadership and Business Technology to optimize the tech stack and deploy high‑value AI use cases.

This senior individual contributor role requires 8+ years in operations, vendor management, and budget oversight, with expertise in AI platforms and driving adoption across non‑technical teams.

Qualifications

• Undergraduate degree or equivalent combination of education and experience in a related field.
• 8+ years of progressive experience in business operations, technology program management, customer operations (CS/Services/Support), or digital transformation.
• Recognized as a subject matter expert in AI tooling, Business technology stack & workflow system within a SaaS environment.

Responsibilities

• Direct AI enablement across CPX, transitioning from hands‑on tactical execution to scalable, department‑wide strategic leadership.
• Own and maintain a comprehensive catalogue of AI use cases across CPX functions, turning ideas into standard workflows.
• Define and improve processes for internal utilization of generative AI, autonomous agents, and machine‑assisted development workflows.
• Consult with CPX functions to identify, prioritize, and formalize intake workflows for a continuous pipeline of AI solutions.
• Partner with Business Technology and InfoSec to ensure secure‑by‑default practices and lifecycle management of AI tooling.
• Own responsibility for managing CPX AI technology spend, monitor ROI, and implement measurement frameworks.

Skills

AI tooling

Vendor management

Budget oversight

AI investments

Change management

Analytics

Education

Bachelor's degree or equivalent

Tools

Claude

Gong

NotebookLM

Gemini

Workato

Job description

Workiva is seeking an AI Operations Lead for CPX to drive AI integration across systems and processes. You will collaborate with CPX Leadership and Business Technology to optimize the tech stack and deploy high‑value AI use cases.

This senior individual contributor role requires 8+ years in operations, vendor management, and budget oversight, with expertise in AI platforms and driving adoption across non‑technical teams.