Remote AI Operations Specialist - Deploy & Optimize

Rainfall Ventures; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible PTO

Job summary

Rainfall Ventures is seeking an AI Operations Specialist to own customer AI implementations from discovery through launch and ongoing optimization. You will configure and improve LLM-powered workflows, evaluate production behavior, troubleshoot issues, and work directly with customers and internal teams to ensure reliable deployments in real-world settings.

This is a customer-facing, technically focused IC role requiring comfort moving between AI behavior, implementation details, customer

Qualifications

• Hands-on experience with LLM-powered products or workflows in production.
• Experience building evaluations and improving unreliable AI behavior.
• Strong troubleshooting skills and ability to investigate complex systems without immediate engineering escalation.
• Experience owning customer implementations from discovery through launch and optimization with customers.
• Experience with healthcare tech and/or conversational/voice AI is helpful but not required.

Responsibilities

• Own customer AI implementations from discovery through launch and ongoing optimization.
• Translate customer workflows and requirements into clear AI behavior, implementation plans, and testing criteria.
• Design and improve prompts and workflow logic for customer-facing AI agents.
• Build and run evaluations, test plans, and regression checks to improve reliability and consistency.
• Investigate production issues across prompts, workflows, integrations, data, APIs, and application behavior.
• Determine whether problems can be resolved directly or require product or engineering support, and elevate with clear evidence and reproduction steps.
• Facilitate customer testing and troubleshooting, and communicate status, risks, blockers, and required decisions clearly.
• Drive open issues to resolution across customers and internal teams, including when ownership or next steps are ambiguous.
• Use recurring customer and production issues to improve implementation practices and product behavior.

Skills

LLM workflows in production

Troubleshooting

Customer implementations

Production issues investigation

Healthcare/AI familiarity

Job description

Rainfall Ventures is seeking an AI Operations Specialist to own customer AI implementations from discovery through launch and ongoing optimization. You will configure and improve LLM-powered workflows, evaluate production behavior, troubleshoot issues, and work directly with customers and internal teams to ensure reliable deployments in real-world settings.

This is a customer-facing, technically focused IC role requiring comfort moving between AI behavior, implementation details, customer