Remote AI Implementation Project Manager

Surge; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Unlimited PTO

Job summary

Surge is an AI-first software and data company serving wholesale mortgage lending. We are hiring an Implementation Project Manager to lead customer implementations of the Surge platform from kickoff through go-live.

You will work directly with customers, our internal team, and implementation partners to turn requirements into a working configuration and a successful launch. The role blends project management, customer engagement, business analysis, and hands-on platform configuration.

Qualifications

• Experience managing software implementation or onboarding projects, ideally in SaaS.
• Experience working directly with customers.
• Salesforce administration or configuration experience, and comfort with workflow automation concepts such as Salesforce Flows.
• A track record of coordinating work across multiple stakeholders and teams.
• Strong written and verbal communication.
• Highly organized, analytical, and able to work from incomplete or evolving requirements.
• A real appetite for AI tools and modern workflows.

Responsibilities

• Lead customer implementations from kickoff through successful go-live.
• Be the primary point of contact for customers throughout the implementation.
• Translate customer goals into product configuration and validate solutions.
• Build and maintain implementation plans, timelines, milestones, and action items.
• Coordinate work across customers, internal teams, and external partners.
• Run project meetings and keep stakeholders updated on progress.
• Track risks, dependencies, and blockers to ensure timely launches.

Skills

Customer-facing

Project management

Salesforce configuration

Workflow automation

Tools

Salesforce

SF Flows

Job description

Surge is an AI-first software and data company serving wholesale mortgage lending. We are hiring an Implementation Project Manager to lead customer implementations of the Surge platform from kickoff through go-live.

You will work directly with customers, our internal team, and implementation partners to turn requirements into a working configuration and a successful launch. The role blends project management, customer engagement, business analysis, and hands-on platform configuration.