Al Programs Analyst

Surge AI; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Surge AI is seeking an AI Programs Analyst to help scale products and deliver customer value. You will work with engineering and operations to solve complex challenges, balancing rapid execution with strategic growth.

Ideal candidates are early in their careers, comfortable in high-ambiguity environments, and capable of switching between customer calls, operations, and business development discussions while maintaining clear timelines and team focus.

Qualifications

• Experience in program management or related roles within high-performing product companies, with a proven track record navigating ambiguity and executing complex projects.
• Strong interpersonal skills that enable you to influence without authority, build cross-organizational support, cooperation and action.
• Track record of organizing, implementing and managing complex programs and projects.
• Comfortable balancing competing priorities and adapting when your mind is changed.

Responsibilities

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
• Drive execution of multiple simultaneous, cross-functional projects and programs.
• Effectively set timelines and manage teams to deadlines.
• Interface with a variety of technical and non-technical stakeholders.

Skills

Program management

Cross-functional collaboration

Ambiguity navigation

Stakeholder communication

AI interest

Job description

About Us

Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.

Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.

At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.

The Role

As an AI Programs Analyst at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams to solve our most complex challenges.

This role is ideal for someone who is early on in their career and thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.

What You’ll Do

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.

• Drive execution of multiple simultaneous, cross-functional projects and/or programs.

• Effectively set timelines and manage teams to deadlines.

• Interface with a variety of technical and non-technical stakeholders.
  

What We’re Looking for

• Experience in program management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.

• Have strong interpersonal skills that enable you to influence without authority, build cross-organizational support, cooperation and action.

• Have a track record for being able to successfully organize, implement and manage complex programs and projects.

• Are used to working through trade-offs, balancing competing priorities, and having your mind changed.

• Deep interest in AI systems — direct AI/ML experience valued but not required.