Strategic Product Manager

Surge AI; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Surge AI in the United States is seeking a Strategic Product Manager to lead initiatives that directly impact our products and customers. You will collaborate closely with engineering and operations to solve our most complex challenges in a rapidly scaling, high-ambiguity environment.

You should pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations, driving user-centric solutions and cross-functional execution.

Qualifications

• Experience in product management or related roles within high-performing product companies.
• Ability to navigate ambiguity and execute complex projects.
• Strong analytical and data-driven approach with market research and competitive analysis.
• Interest in AI systems and excellent project management across departments.

Responsibilities

• Drive customer-centric product development with deep understanding of pain points and outcomes.
• Establish scalable systems and processes to improve support and value delivery.
• Collect and use data-driven insights to improve customer models and performance.

Skills

Product management

Ambiguity navigation

Analytical skills

Data-driven

PM cross-functional

Job description

About Us

Our mission is to raise AGI with the richness of human intelligence - curious, witty, imaginative, and full of unexpected brilliance.

Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.

At Surge, we believe the path to AGI isn't just about scaling compute- it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.

The Role

As a Strategic Product Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams' to solve our most complex challenges. This role is ideal for someone who thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.

What You'll Do

• Drive customer-centric product development by deeply understanding pain points and delivering impactful solutions, while overseeing project execution and account management activities.

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.

• Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance.
  

What We're Looking for

• Experience in product management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.

• Strong analytical skills and data-driven approach, coupled with experience in market research, competitive analysis, and deriving actionable product insights.

• Deep interest in AI systems (direct AI/ML experience valued but not required) and excellent project management skills, including the ability to oversee project teams and collaborate effectively across departments.

• A commitment to making the next generation of AI models safer and more useful.